Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at order@cafemallorquin.com. Returns must be requested before they are sent back. Once your return request has been accepted, we will provide you with instructions on how and where to send your package.
Unless otherwise required by applicable law or the item is defective, damaged or incorrect, customers are responsible for the direct cost of returning their order.
Items sent back to us without first requesting a return may not be accepted.
You can always contact us with any return questions at order@cafemallorquin.com.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of goods may be excluded from the right of return where permitted by applicable law. This may include goods that are liable to deteriorate or expire rapidly and sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been removed after delivery.
If you have opened or unsealed a coffee product, please contact us before returning it so that we can confirm whether it is eligible for return.
Your statutory rights regarding defective, damaged or incorrectly supplied goods remain unaffected.
Please contact us at order@cafemallorquin.com if you have any questions about a specific item.
Exchanges
The fastest way to receive a different product or variant is to return the item you have, where eligible, and place a separate order for the new item once your return has been accepted.
European Union 14-day cooling-off period
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, contact us at order@cafemallorquin.com with a clear statement that you wish to withdraw from your purchase.
You must return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw. You are responsible for the direct cost of returning the goods unless otherwise required by law.
Exceptions to the statutory right of withdrawal may apply where provided by applicable law, including certain perishable goods and certain sealed goods that are not suitable for return for reasons of health protection or hygiene once unsealed.
Order cancellations before shipping
If your order has not yet been shipped, please contact us at order@cafemallorquin.com as soon as possible. If your order has not yet been processed for shipment, we will try to cancel it before dispatch.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will be refunded to your original payment method. We will process refunds in accordance with applicable consumer law and, where the statutory right of withdrawal applies, without undue delay and no later than 14 days after being informed of your decision to withdraw.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever occurs first.
Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
Contact
Café Mallorquín is operated by:
MALLORCARD MEDIA SLU
Avenida Argentina 4 C, Ground Floor
07011 Palma de Mallorca
Spain
NIF: B93973717
Email: order@cafemallorquin.com