Shipping policy
SHIPPING POLICY
Last updated: October 8, 2026
This Shipping Policy applies to orders placed through Café Mallorquín at cafemallorquin.com.
Café Mallorquín is operated by MALLORCARD MEDIA SLU, Avenida Argentina 4 C, Ground Floor, 07011 Palma de Mallorca, Spain, NIF B93973717.
DROP 01 · PRIMERA EDICIÓN
DROP 01 · Primera Edición is available to order from October 8, 2026 until October 31, 2026, subject to availability.
Orders from DROP 01 are scheduled to be dispatched no later than November 15, 2026.
Please note that November 15, 2026 is the latest scheduled dispatch date, not a guaranteed delivery date.
Once your order has been dispatched, delivery time depends on the destination, shipping service and carrier.
If there is a material delay affecting the dispatch of your order, we will contact you using the contact information provided with your order.
SHIPPING DESTINATIONS
We currently ship Café Mallorquín orders to Spain, Germany and selected other countries within the European Union that are available at checkout.
The availability of shipping to a particular destination is determined by the shipping options displayed during checkout.
We currently do not offer standard online-store shipping to the United Kingdom, Switzerland or destinations outside our enabled European Union markets.
If a destination cannot be selected during checkout, we currently do not offer delivery to that destination through our online store.
SHIPPING RATES
Our current standard shipping rates are:
- Spain: €5.90 standard shipping. Free standard shipping on orders of €49 or more.
- Germany: €9.90 standard shipping. Free standard shipping on orders of €69 or more.
- Other enabled European Union countries: €11.90 standard shipping. Free standard shipping on orders of €79 or more.
The shipping rate applicable to your order will be displayed during checkout before you complete your purchase.
Free-shipping thresholds are based on the order value after applicable discounts and before any shipping charges, unless otherwise stated during a specific promotion.
If the shipping price displayed during checkout differs from information displayed elsewhere on our website, please contact us before completing your purchase if you believe there is an error.
DELIVERY TIMES
Delivery times shown during checkout or elsewhere on our website are estimates unless expressly stated otherwise.
Delivery time begins after your order has been dispatched.
For DROP 01, please take into account that orders may be dispatched at any time up to November 15, 2026.
Actual delivery times may vary depending on the destination, carrier, local delivery conditions, public holidays and circumstances outside our reasonable control.
Where applicable consumer law provides specific rights in relation to delayed delivery, those rights remain unaffected.
ORDER PROCESSING AND DISPATCH
Once your order has been prepared and handed over for delivery, you may receive a shipping confirmation by email. Where tracking is available for your shipment, tracking information will normally be included in the shipping confirmation or made available through your order status page.
Please ensure that your shipping address and contact information are complete and correct when placing your order.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at order@cafemallorquin.com. We will try to update the address if the order has not yet been processed or dispatched, but we cannot guarantee that changes will still be possible.
TRACKING
If tracking is provided for your shipment, you can use the tracking information supplied in your shipping confirmation or order status page to follow your delivery.
Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.
If your tracking information does not update for an extended period or indicates a delivery problem, please contact us at order@cafemallorquin.com.
DELIVERY PROBLEMS
If your order has not arrived within the expected delivery period, please contact us at order@cafemallorquin.com and include your order number.
We will review the shipment information and, where appropriate, contact the shipping carrier or take other reasonable steps to investigate the delivery.
Nothing in this Shipping Policy limits your statutory consumer rights regarding delivery.
DAMAGED PACKAGES OR PRODUCTS
Please inspect your order when you receive it.
If your parcel or any product arrives damaged, or if you receive an incorrect product, please contact us as soon as possible at order@cafemallorquin.com.
Please include your order number and, where possible, photographs showing the damaged parcel or product. This helps us assess the issue and resolve it as quickly as possible.
Your statutory rights regarding damaged, defective, incorrect or non-conforming goods remain unaffected.
FAILED DELIVERY AND INCORRECT ADDRESSES
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If a parcel cannot be delivered because the address supplied with the order is incorrect or incomplete, or because delivery cannot be completed after reasonable delivery attempts, the parcel may be returned to us.
If an order is returned to us, please contact us so that we can determine the appropriate next steps. Additional shipping costs may apply if you request a new shipment where the failed delivery was caused by an incorrect or incomplete address supplied with the order, to the extent permitted by applicable law.
LOST SHIPMENTS
If you believe your shipment has been lost, please contact us at order@cafemallorquin.com.
We may need to investigate the shipment with the relevant carrier before confirming that a parcel is lost.
For consumer orders, the risk of accidental loss or damage remains with us until the goods are delivered to you or to a third party designated by you, except where applicable law provides otherwise.
CUSTOMS AND IMPORT CHARGES
Our standard online shipping currently focuses on Spain, Germany and other enabled destinations within the European Union.
If we make shipping to destinations outside the European Union available in the future, additional customs duties, import taxes, fees or local charges may apply. Any applicable information will be provided where required by law.
RETURNS
Shipping and delivery are separate from your rights regarding returns and withdrawal.
For information about returns, cancellations, refunds and your statutory right of withdrawal, please refer to our Refund and Withdrawal Policy.
CONTACT
If you have any questions regarding shipping or an existing order, please contact:
MALLORCARD MEDIA SLU
Café Mallorquín
Avenida Argentina 4 C, Ground Floor
07011 Palma de Mallorca
Spain
NIF: B93973717
Email: order@cafemallorquin.com